Estos Términos se actualizaron por última vez el 15 November 2019.
The mission of Altair Ingenieria S.A.S. / AltairTraining is guiding you on your learning path. We allow anyone anywhere create to enroll in these educational courses to learn. We believe that our market model is one of the best ways today to deliver valuable educational content to our users, for this we need some rules to keep our platform and services safe for you, us and our student community. These Terms apply to all your activities on the Altair Ingenieria S.A.S website.. and other related services (“Servicios”).
If you live in the United States or Canada, by accepting these Terms, agrees to resolve disputes with Altair Ingenieriía S.A.S. through binding arbitration (with very limited exceptions, not in court), and waive certain rights to participate in class actions, as detailed in the Dispute Resolution section.
Table of Contents
1. Accounts
2. Course registration and lifetime access
3. Payments, credits and refunds
4. Content and behavior rules
5. Rights of Altair Ingenieria S.A.S. about the content you publish
6. Using Altair Ingenieria S.A.S. At your own risk
7. Rights of Altair Ingenieria S.A.S.
8. Miscellaneous legal terms
9. Dispute resolution
10. Updating of these terms
11. How to contact us
1. Accounts
An account is required for most activities on our platform. Keep your password in a safe place, as you are responsible for all activities associated with your account. If you suspect someone else is using your account, contact our support team. You must have reached the age of consent for online services in your country to use Altair Ingenieria S.A.S.
When setting up and maintaining your account, you must provide and continue to provide accurate and complete information, including a valid email address. You have full responsibility for your account and everything that happens on your account, including any damage or damage (to us or anyone else) caused by someone using your account without your permission. This means that you have to be careful with your password. You cannot transfer your account to someone else or use someone else's account without their permission. If you contact us to request access to an account, We will not grant you such access unless you can provide us with the login credential information for that account. In the event of the death of a user, that user's account will be closed.
If you share your account login credential with someone else, you are responsible for what happens with your account and Altair Ingenieria S.A.S. will not intervene in disputes between students who have shared account login credentials. You must notify us immediately upon learning that someone else may be using your account without your permission (or if you suspect any other security breach) you should contact our Support Team. We may ask you for certain information to confirm that you really are the owner of your account..
Students must have at least 18 years of age to create an account at Altair Ingenieria S.A.S. and use the Services. If you are under the required age, can't set up an account, but we recommend that you invite a parent or guardian to open an account and help you enroll in the courses that are appropriate for you. If we discover that you have created an account and you are under the age required for consent to use the online services (for example, 13 in the USA. UU.), We will cancel your account.
You can cancel your account at any time by following the steps here. See our Privacy Policy to see what happens when you cancel your account.
2. Course registration and lifetime access
When you enroll in a course, You obtain a license from us to view it through Altair Ingenieria S.A.S Services. and no other use. Do not try to transfer or resell courses in any way. We grant you a lifetime access license, except when we must disable the course for legal or political reasons.
3. Payments, credits and refunds
When you make a payment, agree to use a valid payment method. If you are not satisfied with your course, Udemy offers a refund or credit of 30 days for most course purchases.
3.1 Prices
Course prices on Udemy are determined by the terms of the Instructor Agreement and our Pricing and Promotions Policy. In some cases, the price of a course offered on the Udemy website may not be exactly the same as the price offered on our mobile or TV apps, due to the pricing systems of mobile platform providers and their policies on the implementation of sales and promotions.
We regularly run promotions and sales for our courses and certain courses are only available at discounted prices for a set period of time. The price applicable to a course will be the price at the time of completing your purchase of the course (at the end of the purchase). Any price offered for a particular course may also be different when you log into your account than the price available to users who are not registered or not logged in., because some of our promotions are only available to new users.
If you are logged into your account, the currency listed is based on your location when you created your account. If you are not logged into your account, price currency is based on the country where it is located. We do not allow users to see prices in other currencies.
If you are a student located in a country where the sales and use tax, goods and services tax or value added tax applies to consumer sales, we are responsible for collecting and remitting this tax to the corresponding tax authorities. In certain countries, the price you see may include such taxes.
3.2 Payments
You agree to pay the fees for the courses you purchase, and you authorize us to charge your debit or credit card or process other means of payment for those fees. Altair Ingenieria S.A.S. works with third-party payment processing partners to offer you the most convenient payment methods in your country and to keep your payment information secure. See our Privacy Policy for more details.
When you make a purchase, you agree not to use an invalid or unauthorized payment method. If your payment method fails and you still have access to the course you are enrolling in, agree to pay the applicable fees within thirty (30) days after notification from us. We reserve the right to disable access to any course for which we have not received adequate payments..
In some cases, we can issue credits to your account. These credits will automatically be applied to the purchase of your next course on our website, but they cannot be used for purchases on our other services. Credits may expire if they are not used within the specified period and have no cash value.
3.3 Refunds and credits
If the course you bought is not what you expected, you can request, within the 30 days after purchasing the course, that Altair Ingenieria S.A.S. believe / refund your account. We reserve the right to request a credit or refund, at our discretion, based on the capabilities of our payment processing partners or the platform from which you purchased your course (website). No credit or refund is owed to you if you request it after the warranty time limit of 30 days.
To request a credit / refund, follow the steps described here.
At our discretion, if we think you are abusing our credit policy / refund, we reserve the right to ban your account and restrict any future use of the Services. If we ban your account or disable your access to a course due to your violation of these Terms or our Trust and Safety Guidelines, will not be eligible to receive any credit or refund.
4. Content and behavior rules
You can only use Altair Ingenieria S.A.S. for legal purposes. You are responsible for all content that you post on our platform. Must keep opinions, reviews, questions and other content you upload in accordance with our Trust & Safety Guidelines and the law, and respect the intellectual property rights of others. We can ban your account for repeated or serious crimes. If you think someone is infringing your copyright on our platform, inform us.
You may not access or use the Services or create an account for illegal purposes. The use of the Services and behavior on our platform must comply with the applicable local or national laws or regulations of your country.. You are solely responsible for knowing and complying with the laws and regulations that apply to you.. You cannot access our Services if you are in a territory where US companies. UU. they are prohibited from doing business (like cuba, Iran, North Korea, Sudan or Syria) or if you have been designated as a Denied Person or a specially designated national, or entity denied by the United States government.
If you are a student, The Services allow you to ask questions of the instructors of the courses you are enrolled in and post reviews of the courses. For certain courses, el instructor lo invita a enviar contenido como “tarea” o pruebas. Do not post or send anything that is not yours.
If we are notified that your course or content violates the law or the rights of others (for example, if it is established that it violates the intellectual property or image rights of others, or is it an illegal activity), if we discover that your content or behavior violates our Trust and Safety Guidelines, or if we believe that your content or behavior is illegal, inappropriate or objectionable (for example, if you pretend to be someone else), we can remove your content from our platform. Altair Ingenieria S.A.S. complies with copyright laws. See our Intellectual Property Policy for more details.
Altair Ingenieria S.A.S. has discretion to enforce these Terms and our Trust and Safety Guidelines. We may terminate or suspend your permission to use our platform and Services or ban your account at any time, with or without notice, for any violation of these Terms, if you don't pay the fees when they are due, at the request of the police or government agencies, for long periods of inactivity, for unexpected technical problems or problems, or if we suspect that you are involved in fraudulent or illegal activities. After said completion, we can delete your account and content, and we can prevent you from having more access to the platforms and use of our Services. Your content may still be available on platforms, even if your account is canceled or suspended. You agree that we will have no liability to you or to any third party for the termination of your account, removing your content or blocking your access to our platforms and services.
If one of our instructors has published a course that infringes on your copyright or trademark rights, inform us. According to our Instructor Agreement, we require our instructors to comply with the law and respect the intellectual property rights of others. For more details on how to file a claim of copyright or trademark infringement with us, see our Intellectual Property Policy.
5. Rights of Altair Ingenieria S.A.S. about the content you publish
You retain ownership of the content you post on our platform. We are allowed to share your content with anyone through any medium, including promotion through advertising on other websites.
The content you post as a student remains yours. When posting content, allows Altair Ingenieria S.A.S. reuse and share it, but you do not lose any ownership rights you may have over its content.
When you post comments, questions, reviews and when you send us ideas and suggestions for new features or enhancements, authorizes Altair Ingenieria S.A.S. to use and share this content with anyone, distribute and promote it on any platform and in any medium, and to make modifications or edits to your liking. In legal language, when submitting or posting content on or through the platforms, grants us a worldwide license, non-exclusive and royalty-free (with the right to sublicense) to use, copy, play, process, to adapt, Modify, to post, to transmit, hold a sample and distribute your content across all media or distribution methods (existing now or developed later). This includes making your content available to other companies., organizations or individuals that are associated with Altair Ingenieria S.A.S. for syndication, transmission, distribution or publication of content in other media. You represent and warrant that you have all the rights, the power and authority necessary to authorize us to use any content you submit. You also agree to all such uses of your content without any compensation being paid to you..
6. Using Altair Ingenieria S.A.S. At your own risk
Anyone can use Altair Ingenieria S.A.S. to create and publish courses, and we allow instructors and students to interact to teach and learn. Like other platforms where people can post content and interact, some things can go wrong and you use Altair Ingenieria S.A.S. At your own risk.
Altair Ingenieria S.A.S. create and share educational courses, our platform model means that we review and edit courses for legal reasons, and we are in a position to determine the legality of the course content. Although we exercise editorial control over the courses that are available on the platform and, as such, we guarantee reliability, validity, accuracy or veracity of the courses, when you enroll in a course, you rely on any information provided by the instructor at your own risk.
When using the Services, You may be exposed to content that you consider offensive, indecent or objectionable. Altair Ingenieria S.A.S. has no responsibility for maintaining such content and no responsibility for your access or enrollment in any course, to the extent permitted by applicable law. This also applies to any health related course, wellness and physical exercise. You acknowledge the risks and dangers inherent in the strenuous nature of these types of courses., and by enrolling in such courses, choose to take those risks voluntarily, including risk of disease, bodily injury, disability or death. You take full responsibility for the choices you make before, during and after your enrollment in a course.
When you interact directly with a student or instructor, you should be careful about the types of personal information you share. We do not control what students and instructors do with the information they obtain from other users on the platform. You should not share your email or other personal information about yourself for your safety.
We do not hire or employ instructors nor are we responsible for interactions between instructors and students. We are not responsible for disputes, claims, losses, injury or damage of any kind that may arise or be related to the conduct of instructors or students.
When you use our Services, you will find links to other websites that we do not own or control. We are not responsible for the content or any other aspect of these third party sites, including their collection of information about you. You should also read their terms and conditions and privacy policies.
7. Rights of Altair Ingenieria S.A.S.
We own the platform and the Services of Altair Ingenieria S.A.S., including website, current or future applications and services, and things like our logos, API, code and content created by our employees. You cannot manipulate or use them without authorization.
All rights, titles and interests in and for the platform and services of Altair Ingenieria S.A.S., including our website, our existing or future applications, our APIs, databases and content that our employees or partners submit or provide through our Services (but excluding content provided by students) are and will continue to be the exclusive property of Altair Ingenieria S.A.S. and its licensors. Our platforms and services are protected by copyright, trademarks and other laws of both the United States and foreign countries. Nothing gives you the right to use the name Altair Ingenieria S.A.S. nor any of the trademarks, logos, domain names and other distinctive characteristics of the Altair Ingenieria S.A.S. brand.. Any comment, comment or suggestion you can provide about Altair Ingenieria S.A.S. o the Services is entirely voluntary and we may use such comments, comments or suggestions as we deem appropriate and without any obligation to you.
You cannot do any of the following when accessing or using the platform and services of Altair Ingenieria S.A.S.:
- To access, manipulate or use non-public areas of the platform, the computer systems of Altair Ingenieria S.A.S. or the technical delivery systems of the service providers of Altair Ingenieria S.A.S..
- To disable, interfere with or attempt to circumvent any of the platforms' security-related functions or probe, scan or test the vulnerability of any of our systems.
- Copy, Modify, create a derivative work of reverse engineering, reverse assembly or try to discover any source code or content on the Altair Ingenieria S.A.S platform or Services.
- Access or search or try to access or search our platform by any means (automated or not) other than through our currently available search functions that are provided through our website, mobile apps or API (and only in accordance with those API terms and conditions) . Can't scrape, scratch, use a robot or use any other automated means of any kind to access the Services.
- In no way use the Services to send altered information, misleading or false identification of the source (How to send communications by email that falsely appear as Altair Ingenieria S.A.S.); or interfere or interrupt (or try to do it), the access of any user, host o red, included, among others, sending a virus, overload, flood, spam or mail bombardment to platforms or services, or in any other way that interferes with or creates an undue burden on the Services.
8. Miscellaneous legal terms
These Terms are like any other contract, and they have boring but important legal terms that protect us from the countless things that could happen and that clarify the legal relationship between us and you.
8.1 Binding agreement
You agree that, when registering, access or use our Services, agrees to sign a legally binding contract with Altair Ingenieria S.A.S.. If you do not agree to these Terms, do not register, access or use any of our Services.
If you are an instructor who accepts these Terms and uses our Services on behalf of a business, organization, government or other legal entity, you represent and warrant that you are authorized to do so.
Any version of these Terms in a language other than Spanish is provided for convenience and you understand and agree that the Spanish language will prevail if there is any conflict..
These Terms (including agreements and policies linked from these Terms) constitute the entire agreement between you and us.
If any part of these Terms is found to be invalid or unenforceable by applicable law, then that provision will be deemed to be superseded by a valid and enforceable provision that more closely matches the intent of the original provision and the remainder of these Terms will continue in effect..
Even if we are delayed in exercising our rights or do not do so in a case, does not mean that we waive our rights under these Terms, and we can decide to enforce them in the future. If we decide to waive any of our rights in a particular case, it does not mean that we give up our rights generally or in the future.
The following sections will survive the expiration or termination of these Terms: Sections 2 (Enrollment in the course and lifetime access), 5 (Rights of Altair Ingenieria S.A.S. to the content you publish), 6 (Use of Altair Ingenieria S.A.S. At your own risk), 7 (Rights of Altair Ingenieria S.A.S.), 8 (Miscellaneous legal terms) Y 9 (Dispute resolution).
8.2 Disclaimer
It may happen that our platform is inactive, either because of planned maintenance or because something goes wrong with the site. It may happen that one of our instructors is making misleading statements in their course. It can also happen that we find security problems. These are just examples. You agree that you will have no recourse against us in any of these types of cases where things are not working properly. In more complete and legal language, los Servicios y su contenido se proporcionan “tal cual” Y “según disponibilidad”. We (and our affiliates, vendors, partners and agents) We make no representations or warranties about the suitability, reliability, availability, opportunity, security, lack of errors or accuracy of the Services or their content, and we expressly reject any warranty or condition (express or implied), including implied warranties of merchantability, suitability for a particular purpose, title and not infringement. We (and our affiliates, vendors, partners and agents) We do not guarantee that you will get specific results from using the Services.. Use of the Services (including any content) it is at your own risk. Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.
We may decide to stop making certain features of the Services available at any time and for any reason.. Under no circumstances Altair Ingenieria S.A.S. or its affiliates, vendors, partners or agents will be liable for damages caused by such interruptions or unavailability of such functions.
We are not responsible for the delay or failure in the performance of any of the Services caused by events beyond our reasonable control., like an act of war, hostility or sabotage; natural disaster; electrical blackout, internet or telecommunications; or government restrictions.
8.3 Limitation of liability
There are risks inherent in the use of our Services, for example, if you enroll in a health and wellness course such as yoga, and it hurts. You fully accept these risks and agree that you will have no recourse to claim damages, even if you suffer loss or damage from the use of our platform and Services. In more complete and legal language, to the extent permitted by law, U.S (and companies, vendors, partners and agents of our group) we will not be responsible for any indirect damage, incidental, punitive or consequential (including data loss, income , profit or business opportunities, or personal injury or death), whether they arise in a contract, warranty, grievance, product liability or otherwise, and even if we have been informed of the possibility of damage in advance. Our responsibility (and the responsibility of each of the companies, vendors, partners and agents of our group) with you or with third parties under any circumstances is limited to an amount greater than one hundred dollars ($ 100) or the amount you have paid us in twelve (12) months before the event that gave rise to your claims. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages., so some of the above may not apply to you.
8.4 Compensation
If you behave in a way that gets us in legal trouble, we can exercise a legal recourse against you. You agree to indemnify, defender (if we request it) and exempt Altair Ingenieria S.A.S. from liability., to our group companies and their officers, directors, vendors, partners and agents against any claim, demand, lost, damage or damage from third parties. expenses (including reasonable attorneys' fees) that arise from (a) the content you post or submit, (b) your use of the Services (c) your violation of these Terms, The (d) your violation of any rights of a third party. Your indemnification obligation will survive the termination of these Terms and your use of the Services..
8.5 Applicable law and jurisdiction
These Terms are governed by the laws of Colombia. Without reference to your choice or principles of conflict of laws. Cuando la sección “Dispute resolution” a continuación no se aplica, you and we accept the exclusive jurisdiction and venue of the courts in Colombia.
8.6 Legal actions and notices
No action, regardless of shape, arising out of or related to this Agreement may be submitted by any of the parties more than one (1) year after the cause of action occurred.
Any notification or other communication that is sent below will be made in writing and will be sent by certified mail or with acknowledgment of receipt requested or by email (by us to the email associated with your account or by you at notifications@altairtraining.com).
8.7 Relationship between us
You and we agree that there is no joint venture relationship, society, job, contractor or agency between us.
8.8 No assignment
You cannot assign or transfer these Terms (or the rights and licenses granted under them). For example, if you registered an account as an employee of a company, your account cannot be transferred to another employee. We can assign these Terms (or the rights and licenses granted under them) to another company or person without restriction. Nothing in these Terms confers any rights, benefit or recourse to any person or third party entity. You agree that your account is non-transferable and that all rights to your account and other rights under these Terms terminate upon your death..
9. Dispute resolution
If there is a dispute, our support team will be happy to help you solve the problem. If that doesn't work and you live in the United States or Canada, your options are to go to small claims court or file a claim in binding arbitration; you cannot file that claim in another court or participate in a non-individual class action lawsuit against us.
This Dispute Resolution section applies only if you live in the United States or Canada.. Most disputes can be resolved, so before filing a formal legal case, first try to contact our support team.
9.1 Small claims
Any of us can file a claim in small claims court at (a) San Francisco, California, (b) the county where you live, The (c) in another place where we both agreed, as long as you qualify to be featured. cut.
9.2 Go to arbitration
If we cannot resolve our dispute amicably, you and Altair Ingenieria S.A.S. agree to resolve any claim related to these Terms (or other legal terms) through final and binding arbitration, regardless of the type of claim or legal theory. If one of us files a claim in court that needs to be arbitrated and the other party refuses to arbitrate, the other party can ask a court to force both of us to go to arbitration (mandatory arbitration). Any of us can also ask a court to stay a legal proceeding while an arbitration proceeding is in progress..
9.3 The arbitration process
Any dispute involving a claim of less than $ 10,000 USD must be resolved exclusively through non-appearance-based binding arbitration. A party choosing arbitration must initiate proceedings by filing a claim for arbitration with the American Arbitration Association. (AAA). Arbitration procedures will be governed by the AAA Commercial Arbitration Rules, the Consumer Due Process Protocol and Supplemental Procedures for Resolving Consumer-Related Disputes. You and we agree that the following rules will apply to procedures: (a) the arbitration will take place by phone, online or based solely on written submissions (at the option of the party requesting the repair); (b) the arbitration must not involve any personal appearance of the parties or witnesses (unless you and you agree otherwise); Y (c) any ruling on the award issued by the arbitrator may be presented in any court with competent jurisdiction. Disputes involving a claim of more than $ 10,000 USD must be resolved in accordance with AAA rules on whether the arbitration hearing should be in person.
9.4 No class actions
We both agree that we can each only file lawsuits against the other individually.. This means: (a) neither of us can bring a claim as a plaintiff or class member in a class action, consolidated share or representative share; (b) an arbitrator cannot combine the claims of several people in a single case (or preside over any consolidated action, class or representative); Y (c) the decision or award of an arbitrator in the case of one person can only affect that user, not to other users, and it cannot be used to decide the disputes of other users. Si un tribunal decide que esta cláusula de “No acciones colectivas” no es aplicable o válida, entonces esta sección de “Dispute resolution” será nula, but the rest of the Terms will still apply.
9.5 Changes
A pesar de la sección “Actualización de estos Términos” a continuación, yes Altair Ingenieria S.A.S. cambia esta sección de “Dispute resolution” después de la fecha en que indicó por última vez la aceptación de estos Términos, You can reject any change by sending a written notice to Altair Ingenieria S.A.S. of said rejection by mail or hand delivery to : Altair Ingenieria S.A.S. For the attention of: Legal department, Carrera 16 No. 82-29, Office 801, Bogota D.C., or by email from the email address associated with your Account to: notificaciones@altairtrainig.com, within the 30 days after the date on which said effective change was made, como lo indica el lenguaje de “última actualización en” anterior. To be effective, la notificación debe incluir su nombre completo e indicar claramente su intención de rechazar los cambios a esta sección de “Dispute resolution”. By rejecting the changes, You agree that you will arbitrate any dispute between you and Altair Ingenieria S.A.S. de acuerdo con las disposiciones de esta sección de “Dispute resolution” a partir de la fecha en que indicó por última vez su aceptación de estos Términos.
10. Updating of these terms
Occasionally, we may update these Terms to clarify our practices or to reflect new or different practices (like when we add new features), and Altair Ingenieria S.A.S. it reserves the right, at your sole discretion, to modify and / or make changes to these Terms. anytime. If we make any major changes, we will notify you by prominent means, as an email notice sent to the email address specified in your account or by posting a notice through our Services. The modifications will take effect on the day of their publication., unless otherwise stated.
Your continued use of our Services after the changes take effect will mean that you accept those changes.. All revised Terms will supersede all previous Terms.
11. How to contact us
The best way to get in touch with us is by contacting our Support Team. We would love to hear your questions., concerns and comments about our Services.
Thanks for learning with us. We guide you on your learning path!